Frequently Asked Questions: Ordering and Shipping Can you bill my school for my order? We are tax exempt - how do I go about ordering without being charged tax? What are the shipping charges? Why do you need my home address when I'm having my order shipped to school? what is the address to send an order to? How soon will I receive my order? How do I know if my order has been shipped? What is your backorder policy? What about security? Is my credit card number safe? how can I check the status of our order? How can I place an order by phone or fax? Do you ship orders over the summer? Can I submit a list of products instead of searching for one item at a time? I need to return something I just bought because I ordered the wrong thing. What address do I send it to? Product questions Do you guarantee your products? What kind of warrantee do you have? Can I use dry erase wipe off markers on your magnetic boards? Can the magnetic letters in complete kits for the Reading Recovery Teacher be replaced with the Quercetti Magnetic Letters? What are the differences between your types of magnetic letters? Why do my magnetic letters slip on my magnetic markerboard? Do you carry ... Our Company What is your privacy policy? What are your business hours? When can I talk to someone on the phone? Do you have an updated catalogue? The most recent one I have is the 2001/2002 and I need to order things for the next school year. Reading Recovery Where can I find more information about Reading Recovery? What does MSV mean? Other I am with a school system and will be using a Purchase Order. Is the PO to be addressed to Resources for Reading? Your timer TM001 says "unavailable". Can you suggest a substitute? The timer will be used for Reading Recovery lessons. Do you ship to APO (military post Offices)? Is there a minimum order? I'm a distributor can i buy a product and resale it to a school I live near redwood city and wonder if i could save the shipping fee? what is your fax number Is there a discout for bulk ordering?