Frequently Asked Questions: Customer Service Can you change an order placed online? Do you carry, stock, sell [this brand of cigar]? How do I set up a new online account? How do I get a JR Cigar catalogue? How or why did I receive an email from JRCigars.com that you did not send? How do I contact JR's Customer Service department? Does JRCigars.com have a return policy? Shopping Related Troubles Why does my credit card keep getting declined? The system doesn't recognize my account name and/or password when I try to log in. Help! Why can't I add items to my shopping cart? Cigar Info Why do some cigars require further aging? How do I cut a cigar? What are double maduro and oscuro? How do I light a cigar? How do you measure ring size or ring gauge? Is this mold or bloom on my cigars? What can I do about tight, plugged, or hard drawing cigars? Cigar Storage Info How do I calibrate my hygrometer with salt? What do I need to properly store my cigars other than a humidor? How do you set up a humidifier? Should I take the cellophane (plastic) off my cigars before I put them in my humidor? Technical Support Why is the text overlapping some images? Website appears to freeze or lock up; why?